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Year-End Review and Future Trends in UC
Unified Communications

Unified Communications has evolved rapidly from a simple 1990s-type unified messaging inbox for email, voice and faxes, to increased mobility (including FMC or Fixed-Mobile Convergence), multi-modal mashups of various forms of communications including multi-participant conferencing and collaboration (all “glued together” with user presence status information), and now to widespread integrations involving the communications-enabling of legacy business CRM and back-office applications, leading us to the most bandied-about term of 2008: Communications-Enabled Business Processes (CEBP).
 
 



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