VBrick Support Services
The VBrick support services umbrella includes:
Both services can be purchased to cover one, two, three, four or five year periods.
VBrick's VBSafe service package provides a priority support umbrella that insures the delivery of 5-nines availability for your mission-critical video applications and maximizes your investment protection. VBSafe entitles our customers to access:
- Priority Technical Telephone Support
- Priority On-Line Support
- Remote Equipment Access
- Software Updates and Upgrades
- Documentation
VBrick guarantees a response within 4 hours for Priority Technical Telephone Support and Priority On-line Support for customers covered under VBSafe.
VBWarranty - Extended Hardware Warranty
VBrick's VBWarranty provides extended protection of your hardware investment. Our VBWarranty package entitles our customers to:
- Factory repair and/or
- Replacement parts and/or
- Repair Exchange
All replacement part or repair/exchange products will be covered for the remaining term of the extended warranty period.
