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General Questions
    
  • How do I locate a media file's unique identifier?
    •     
  • How do I check the version of Adobe Flash that I have installed?
    •     
  • What version of Adobe Flash do you require?
    •     
  • My player displays in Firefox but not Microsoft Internet Explorer. Why?
    •     
  • My player displays in Microsoft Internet Explorer but not Firefox. Why?
    •     
  • What web browsers do you support?
    •     
  • Does javascript need to be enabled in my browser?
    •     
  • What is the minimum version of Flash that I need to have installed?
    •     
  • What is Approval?
    •     
  • What version of Flash do I have?
    •     
  • How do I Sign In to my VBOSS Account?
    •     
  • What do I do if I forgot my password?
    •     
  • How can I change my password?
    •     
  • Adobe Flash
    •     
  • Web Browser
    •     
  • Do cookies need to be enabled in my browser?
    •     
  • I want to learn more about Gold level solutions
    •     
  • How do I change a media file’s title or description?
    •     
  • How do find and use the Url to a media file's preview image?
    •     
  • Can I create a personalized permalink for my media files?
    •     
  • How do I get the permalink for a media file?
    •     
  • What happens if my media file cannot be processed?
    •     
  • How long does it take to process a media file?
    •     
  • What does Processing mean?
    •     
  • I’ve uploaded a media file, what next?
    •     
  • What types of media files can I upload?
    •     
  • Do cookies need to be enabled in my browser?
    •     
  • Does javascript need to be enabled in my browser?
    •     
  • How can I change my contact information?
    •     
  • I've signed up for a VBOSS subscription. When is my credit card billed?
    •     
  • How do I register for an account?
    •     
  • Can I pay for my subscription with a Credit Card?
    •     
  • I don’t have the approval feature, how do I activate it?
    •     
  • What Credit Card types do you accept?
    •     
  • What is the Credit Card Verification number?
    •     
  • Is my payment transaction safe?
    •     
  • I'm unable to process my credit card payment through the VBOSS website. What should I do?
    •     
  • What is EOLAS?
    •     
  • How do I publish my content to search engines?
    •     
  • How do I upgrade my account?
    •     
  • What are the default dimensions?
    •     
  • Is a Free account really free?
    •     
  • Why are your prices so much less than other video solutions?
    •     
  • What happens if I run over my stream or upload limits during a given month?
    •     
  • SWF Object

    • Bronze Package
        
  • What is the bulk import process?
    •     
  • How do I change a media file’s auto-play setting?
    •     
  • Sometimes my media file sits for an hour or more before being encoded. What's going on?
    •     
  • Why do you not transcode FLV files?
    •     
  • Player Auto Play/Mute
    •     
  • What happens to the original media file after encoding?
    •     
  • What advertising platforms do you support?
    •     
  • Why do some media files fail to encode?
    •     
  • What types of ads do you support?
    •     
  • How can I access the original media file?
    •     
  • How long does encoding take?
    •     
  • What do I do if I don't like the quality of the encoded media file?
    •     
  • When are thumb images taken?
    •     
  • How can I upload media files?
    •     
  • Do you support HD?
    •     
  • How can I limit the size of uploaded files?
    •     
  • Bronze Plan Features
    •     
  • How do I resize my player?
    •     
  • What is the maximum file size I can upload?
    •     
  • Changing the AutoMute or AutoPlay Settings for a Video
    •     
  • What types of media files do you accept?
    •     
  • How can I limit the types of uploaded files?
    •     
  • How do I change a media file’s auto-mute setting?
    •     
  • What file types do you produce?
    •     
  • I don’t have the approval feature, how do I activate it?
    •     
  • How do I know when my file is encoded?
    •     
  • Account Level Settings
    •     
  • General Starter Kit
    •     
  • How do I choose the format of the encoded media file?
    •     
  • What is Approval?

    • Silver Package
        
  • General Starter Kit
    •     
  • How do I resize my player?
    •     
  • Changing the AutoMute or AutoPlay Settings for a Video
    •     
  • Why do you not transcode FLV files?
    •     
  • What advertising platforms do you support?
    •     
  • Player Auto Play/Mute
    •     
  • When are thumb images taken?
    •     
  • Silver Plan Features
    •     
  • How do I change a media file’s auto-play setting?
    •     
  • How do I change a media file’s auto-mute setting?
    •     
  • What types of ads do you support?
    •     
  • What is the bulk import process?
    •     
  • Sometimes my media file sits for an hour or more before being encoded. What's going on?
    •     
  • How do I know when my file is encoded?
    •     
  • What happens to the original media file after encoding?
    •     
  • How can I access the original media file?
    •     
  • Why do some media files fail to encode?
    •     
  • How do I choose the format of the encoded media file?
    •     
  • How long does encoding take?
    •     
  • How can I limit the types of uploaded files?
    •     
  • How can I limit the size of uploaded files?
    •     
  • Do you support HD?
    •     
  • I don’t have the approval feature, how do I activate it?
    •     
  • What is the maximum file size I can upload?
    •     
  • What file types do you produce?
    •     
  • What do I do if I don't like the quality of the encoded media file?
    •     
  • What types of media files do you accept?
    •     
  • How can I upload media files?
    •     
  • What is Approval?

    • Pay-Per-View Package
        
  • What is VBoss?
    •     
  • What are the operating system and browser requirements for viewing my VBoss video stream?
    •     
  • What video quality does VBoss provide?
    •     
  • How does VBoss work?
    •     
  • How can I record and publish my live broadcast as an archive?
    •     
  • Should I use VBoss to create a permanent Internet TV station?
    •     
  • Is VBoss reliable?
    •     
  • How can I view my live video broadcast inside of my company?
    •     
  • What makes VBoss unique?
    •     
  • Can I use my VBoss VBrick appliance for other things than VBoss?
    •     
  • What resources are available for live event production?
    •     
  • Can I use an existing CDN account with VBoss?
    •     
  • What settings can I change on my own through the VBoss Server?
    •     
  • What type of Internet connection do I need to broadcast live video?
    •     
  • I already have a VBrick. Can I use it with VBoss?
    •     
  • Can I use VBoss only for stored video?
    •     
  • What type of Internet connection do my viewers need to watch my live video?
    •     
  • How do I control my viewing page?
    •     
  • Is my VBoss video source portable?

    • Platinum Package
        
  • What makes VBoss unique?
    •     
  • Can I use my VBoss VBrick appliance for other things than VBoss?
    •     
  • What settings can I change on my own through the VBoss Server?
    •     
  • Is VBoss reliable?
    •     
  • What is VBoss?
    •     
  • I already have a VBrick. Can I use it with VBoss?
    •     
  • How do I control my viewing page?
    •     
  • How can I view my live video broadcast inside of my company?
    •     
  • Can I use an existing CDN account with VBoss?
    •     
  • Can I use VBoss only for stored video?
    •     
  • What resources are available for live event production?
    •     
  • What type of Internet connection do I need to broadcast live video?
    •     
  • How can I record and publish my live broadcast as an archive?
    •     
  • Is my VBoss video source portable?
    •     
  • What type of Internet connection do my viewers need to watch my live video?
    •     
  • Should I use VBoss to create a permanent Internet TV station?
    •     
  • What video quality does VBoss provide?
    •     
  • How does VBoss work?
    •     
  • What are the operating system and browser requirements for viewing my VBoss video stream?

    • Platinum Plus Package
        
  • How does VBoss work?
    •     
  • What resources are available for live event production?
    •     
  • What video quality does VBoss provide?
    •     
  • How do I control my viewing page?
    •     
  • Is my VBoss video source portable?
    •     
  • What are the operating system and browser requirements for viewing my VBoss video stream?
    •     
  • Can I use my VBoss VBrick appliance for other things than VBoss?
    •     
  • Can I use an existing CDN account with VBoss?
    •     
  • Can I use VBoss only for stored video?
    •     
  • I already have a VBrick. Can I use it with VBoss?
    •     
  • What settings can I change on my own through the VBoss Server?
    •     
  • What type of Internet connection do I need to broadcast live video?
    •     
  • What makes VBoss unique?
    •     
  • Should I use VBoss to create a permanent Internet TV station?
    •     
  • What type of Internet connection do my viewers need to watch my live video?
    •     
  • What is VBoss?
    •     
  • How can I record and publish my live broadcast as an archive?
    •     
  • Is VBoss reliable?

    • Diamond Package
        
  • Can I use an existing CDN account with VBoss?
    •     
  • Should I use VBoss to create a permanent Internet TV station?
    •     
  • Can I use VBoss only for stored video?
    •     
  • Can I use my VBoss VBrick appliance for other things than VBoss?
    •     
  • Is VBoss reliable?
    •     
  • What resources are available for live event production?
    •     
  • What type of Internet connection do I need to broadcast live video?
    •     
  • How do I control my viewing page?
    •     
  • How can I view my live video broadcast inside of my company?
    •     
  • What settings can I change on my own through the VBoss Server?
    •     
  • What makes VBoss unique?
    •     
  • I already have a VBrick. Can I use it with VBoss?
    •     
  • How can I record and publish my live broadcast as an archive?
    •     
  • What type of Internet connection do my viewers need to watch my live video?
    •     
  • How does VBoss work?
    •     
  • Is my VBoss video source portable?
    •     
  • What are the operating system and browser requirements for viewing my VBoss video stream?
    •     
  • What video quality does VBoss provide?
    •     
  • What is VBoss?

    • Sapphire Package
        
  • Can I use an existing CDN account with VBoss?
    •     
  • How can I view my live video broadcast inside of my company?
    •     
  • What type of Internet connection do I need to broadcast live video?
    •     
  • How do I control my viewing page?
    •     
  • What video quality does VBoss provide?
    •     
  • What resources are available for live event production?
    •     
  • How does VBoss work?
    •     
  • What settings can I change on my own through the VBoss Server?
    •     
  • Is VBoss reliable?
    •     
  • I already have a VBrick. Can I use it with VBoss?
    •     
  • Can I use VBoss only for stored video?
    •     
  • Is my VBoss video source portable?
    •     
  • What makes VBoss unique?
    •     
  • Should I use VBoss to create a permanent Internet TV station?
    •     
  • How can I record and publish my live broadcast as an archive?
    •     
  • What is VBoss?
    •     
  • Can I use my VBoss VBrick appliance for other things than VBoss?
    •     
  • What type of Internet connection do my viewers need to watch my live video?
    •     
  • What are the operating system and browser requirements for viewing my VBoss video stream?

    • Ruby Package
        
  • How do I control my viewing page?
    •     
  • I already have a VBrick. Can I use it with VBoss?
    •     
  • What type of Internet connection do I need to broadcast live video?
    •     
  • What settings can I change on my own through the VBoss Server?
    •     
  • Can I use VBoss only for stored video?
    •     
  • What are the operating system and browser requirements for viewing my VBoss video stream?
    •     
  • How can I record and publish my live broadcast as an archive?
    •     
  • Should I use VBoss to create a permanent Internet TV station?
    •     
  • Is VBoss reliable?
    •     
  • Can I use an existing CDN account with VBoss?
    •     
  • Is my VBoss video source portable?
    •     
  • What video quality does VBoss provide?
    •     
  • How does VBoss work?
    •     
  • What resources are available for live event production?
    •     
  • What makes VBoss unique?
    •     
  • What type of Internet connection do my viewers need to watch my live video?
    •     
  • How can I view my live video broadcast inside of my company?
    •     
  • What is VBoss?
    •     
  • Can I use my VBoss VBrick appliance for other things than VBoss?

    • Gold Package
        
  • What is Approval?
    •     
  • Sometimes my media file sits for an hour or more before being encoded. What's going on?
    •     
  • What types of media files do you accept?
    •     
  • I don’t have the approval feature, how do I activate it?
    •     
  • What file types do you produce?
    •     
  • How long does encoding take?
    •     
  • What is the maximum file size I can upload?
    •     
  • Do you support HD?
    •     
  • How can I upload media files?
    •     
  • How do I choose the format of the encoded media file?
    •     
  • How can I limit the size of uploaded files?
    •     
  • What is the bulk import process?
    •     
  • How do I know when my file is encoded?
    •     
  • Player Customization
    •     
  • How do I change a media file’s auto-mute setting?
    •     
  • Why do some media files fail to encode?
    •     
  • What types of ads do you support?
    •     
  • General Starter Kit
    •     
  • What happens if I rate a file more than once?
    •     
  • What advertising platforms do you support?
    •     
  • How do I change a media file’s auto-play setting?
    •     
  • When are thumb images taken?
    •     
  • Why do you not transcode FLV files?
    •     
  • What do I do if I don't like the quality of the encoded media file?
    •     
  • What community features do you offer?
    •     
  • How do I resize my player?
    •     
  • How can I access the original media file?
    •     
  • What happens to the original media file after encoding?
    •     
  • Changing the AutoMute or AutoPlay Settings for a Video
    •     
  • Player Auto Play/Mute
    •     
  • Can I link back to the page hosting the media file regardless of how many times a file is shared?

    • Topaz Package
        
  • Is my VBoss video source portable?
    •     
  • Can I use my VBoss VBrick appliance for other things than VBoss?
    •     
  • Can I use an existing CDN account with VBoss?
    •     
  • What is VBoss?
    •     
  • What makes VBoss unique?
    •     
  • What resources are available for live event production?
    •     
  • Is VBoss reliable?
    •     
  • How does VBoss work?
    •     
  • Should I use VBoss to create a permanent Internet TV station?
    •     
  • How can I view my live video broadcast inside of my company?
    •     
  • What settings can I change on my own through the VBoss Server?
    •     
  • I already have a VBrick. Can I use it with VBoss?
    •     
  • How do I control my viewing page?
    •     
  • How can I record and publish my live broadcast as an archive?
    •     
  • Can I use VBoss only for stored video?
    •     
  • What are the operating system and browser requirements for viewing my VBoss video stream?
    •     
  • What type of Internet connection do I need to broadcast live video?
    •     
  • What type of Internet connection do my viewers need to watch my live video?
    •     
  • What video quality does VBoss provide?

    •