Reset a User’s Password

Users : The Users Module : Reset a User’s Password

There may be times when you need to manually reset a user’s password.

Note: If user accounts are being managed by LDAP, passwords and security options are not managed through the VBrick Rev interface.

To reset a user’s password:

1. Navigate to Admin > Users > User Account.

2. Under Administrative Actions > click the Reset Password button. This button is only available (by itself) if the user’s status is “Active” and not in locked out status.

3. A reset password email will be sent to the user with a link to reset their password.

4. Just as with the initial registration email, the email server must be configured before this email may be sent. See: See Email Server Information for more information.

5. The user account’s status will be set to “Awaiting Password Reset”.

6. The user must answer his/her security question to reset their password. The password complexity rules set for the system still apply.

7. The password reset link will be in effect for 72 hours.

8. If you need to manually send the password URL, you may do so from the user account Administrative Actions section by clicking the Show button (similar to obtaining the confirmation URL manually). See: Obtain a URL for a Lost or Blocked Registration Email for a New User Account.

Tip: The button functions available in Administrative Actions vary based on the account’s status. Example: “Unlicensed” and you are able to obtain the User Confirmation URL to complete the registration process; “Locked Out” and you are able to Unlock the account, and so forth.