Reset a User’s Security Question

Users : The Users Module : Reset a User’s Security Question

If a user has been locked out of their account and incorrectly answers the Security Question needed when attempting to reset it through the Forgot Password link, you have the ability to reset the question for the account. Security Question maximum attempts are dictated by the same rules as password and lockout settings.

See: Configure User Lockout Settings for more information on configuring lockout settings.

Note: If user accounts are being managed by LDAP, passwords and security options are not managed through the VBrick Rev interface.

To reset a user’s security question:

1. Navigate to Admin > Users > User Account.

2. Under Administrative Actions > click the Reset Security Question button to generate an email to the user that will prompt the creation of a new password and security question.

3. This button is only available if the user has incorrectly answered his/her security question when clicking the (Forgot Password?) hyperlink on the login screen. The amount of times he/she must answer incorrectly is set under Rev security settings.

4. The reset link will be in effect for 72 hours.

5. If you need to manually send the reset URL, you may do so from the user account Administrative Actions section by clicking the Show button (similar to obtaining the confirmation URL manually). See: Obtain a URL for a Lost or Blocked Registration Email for a New User Account

Tip: The button functions available in Administrative Actions vary based on the account’s status. Example: “Unlicensed” and you are able to obtain the User Confirmation URL to complete the registration process; “Locked Out” and you are able to Unlock the account, and so forth.